Symphony Interiors Limited Terms of Trading:

 

1. Consultancy Services

1. Definitions

In these Conditions (unless the conditions otherwise requires) the following words have the following meanings: The Seller or Symphony & More Means Symphony Interiors Limited , Unit 5 Lanswoodpark, Broomfield Road, Elmstead Market, CO7 7FD (and includes, for the avoidance of doubt, any trading style of the Seller, including Symphony Interiors Limited); the Purchaser The person, firm or company, with whom any contract for the purchase of Goods is made; the Contract The Contract of sale between the Seller and the Purchaser; the Goods (the Works) The goods and/or works and/or services or any part thereof agreed to be sold and/or performed as described in the Particulars of Contract and any accessories thereto, or repaired or replaced or spare parts; Particulars of Contract The Particulars of Contract on the front page hereof (or attached hereto) including the Specifications, any Special Conditions together with any terms agreed by the Seller and the Purchaser and attached hereto or otherwise agreed in writing after the date hereof; Special Conditions Means a term and/or condition either stipulated on the face hereof or stipulated or agreed in writing by the Seller; Specification Means the description and technical specification of the Goods agreed and accepted by the Seller and the Purchaser.

 

2. Contract

2.1 These Conditions govern all contracts made by the Seller for the supply of Goods except in so far as any Special Conditions apply. Where Special Conditions do apply these Conditions shall also apply to the extent that they are not inconsistent therewith.

2.2 All quotations given, and all contracts made by the Seller are subject to these Conditions and any Special Conditions and all terms and conditions referred to by the Purchaser, or contained in any order or acceptance of quotation or otherwise brought to the notice of the Seller are hereby excluded, and no action on the part of the Seller (whether by delivery of goods or otherwise) shall be construed as an acceptance of any other condition.

2.3 No employee or agent of the Seller has authority to make any representation or give any warranty relating to the Goods or to agree any variation of or addition to these Conditions unless such representation, warranty, variation or addition is in writing and signed on behalf of the Seller by a person duly authorised.

2.4 These Conditions (as modified in accordance with Conditions 2.1 or 2.2) and together with the matters referred to in the Particulars of Contract embody the entire understanding of the parties and supersede any prior promises, representations, undertakings or implications.

 

3. Acceptance of Order

Accepting your order – If you confirm in writing, verbally or pay a deposit it will be deemed as you accepting your order with Symphony Interiors Limited.

3.1 This Contract shall come into force when accepted by the Seller in writing, but may at the Seller’s option cease to be binding on the parties, if within 30 days from the date of signature by the Seller:

3.1.1 The Purchaser has not obtained all necessary licenses, consents and approvals and given particulars to the Seller; or

3.1.2 The Purchaser has not given to the Seller all necessary technical information required by the Seller and signed agreed technical specifications; or

3.1.3 The Purchaser has not fulfilled any other conditions referred to in the Particulars of Contract; or

3.1.4 The Purchaser has not made the payment of the deposit (if any), referred to in the Particulars of Contract.

3.2 In any of such circumstances the Purchaser shall reimburse the Seller for all loss (including loss of profit) and expenses it may have already incurred or may thereafter incur in connection with this Contract.

 

4. Price

4.1 The price quoted shall be strictly limited to the works specified in the proposal document and is exclusive of VAT and any works not specifically identified.

4.2 The Seller is free to increase quoted prices (whether accepted or not) to cover variations in cost of materials, manufacture, carriage, scope of supply and insurance when such variations in such costs arise between the date of quotation and the date of completion of the Contract.

4.3 The Seller is free to charge more for any extra design work that the Purchaser instructs them to do outside of any agreed contract, should a price not be arranged prior to the works carried out the price will be charged at a rate of £750 per day plus travel expenses. 1 Day is equal to 8 hours including travel. Should the fee be less than one days work the charge will be £95 per hour including travelling time. 

 

5. Additions, Alterations and Improvements

5.1 The Seller may carry out, without notice to the Purchaser, alterations or improvements in design, materials or methods of manufacture from time to time, and may substitute other reasonably similar parts for any proprietary or special parts ordered by the Purchaser, which the Seller considers to be procurable or unprocurable in sufficient time, or unprocurable with difficulty or at an excessive cost.

5.2 Further, the Seller may supersede, materially alter or abandon the design or type of the Goods contracted for and may substitute another design or type. In exercising this right, the Seller shall give written notice to the Purchaser and the Purchaser may within 14 days after such notice is given, terminate the Contract by giving notice to the Seller. If the Contract is so terminated the deposit (if any) shall be returned to the Purchaser, but no other claim for loss or damage may be made by the Purchaser.

5.3 The Seller shall be entitled to charge for all goods, works or services additional to and not included in the Particulars of Contract. Charges shall be raised at the Seller’s rate of charge current at the date of execution or supply of the additional or alternative goods or works. While the Seller will endeavour to advise the Purchaser before additional charges are incurred the Seller shall be deemed to have authorised the Seller to undertake such additional or alternative works or goods and to incur additional costs as the Seller may consider to be appropriate in the best interests of the Purchaser.

5.4 The Seller agrees to accept phone calls and give free advice to The Purchaser throughout the project and recommend up to two alternative suppliers free of charge and within reason, should this additional work add up to more than 2 hours work The Seller reserves the right to charge for this service. 

 

6. Payment

6.1 Payment shall be in accordance with the agreed terms and conditions for a specific contract.

6.2 The deposit (if any) paid in accordance with the Particulars of Contract is irrevocable, non-returnable (except in accordance with Condition 5.2 above) and non-interest bearing and shall be held and appropriated by the Seller against costs incurred in connection with the Contract.

6.3 If the Goods are delivered by instalments the Seller shall be entitled to invoice each instalment when delivery is made and payment shall be due in respect of each instalment whereof delivery has been made notwithstanding non-delivery of other instalments or other subsequent default by the Seller.

6.4 If upon the terms applicable to any Contract the price shall be payable by instalments or if the Purchaser has agreed to take specified quantities of Goods at specified times, a default by the Purchaser of the payment of any due instalment or the failure to give delivery instructions in respect of the quantity of Goods outstanding shall cause the whole of the balance of the purchase price to become due forthwith.

6.5 The price of the Goods shall be due in full to the Seller in accordance with the terms of the Contract and the Purchaser shall not be entitled to any set off lien or any other similar right or claim.

6.6 If any payment that is to be made hereunder to the Seller is more than 30 days overdue, the Seller shall be entitled (without prejudice to any other rights or remedies, and without giving prior notice) to charge interest thereon, from the date of default until the sum due is paid (as well after as before judgement) on a day to day basis at a rate of 4% above Bank of England Base Rate from time to time applicable with a minimum rate of 10% per annum.

6.7 Time of payment shall be of the essence and failure to make any payment on the due date, or any other breach by the Purchaser shall entitle the Seller without prejudice to its other rights hereunder:

6.7.1 to withhold any deliveries to be made under this Contract until arrangements as to payment have been established to the satisfaction of the Seller; 6.8 The expenses that the Seller shall be entitled to reclaim from the Purchaser shall include all reasonable costs incurred by the Seller (whether by way of storage, insurance or (otherwise) in respect of the Goods and it is expressly declared that it shall be reasonable for the Seller to effect insurance in respect of the Goods notwithstanding that the risk therein has passed to the Purchaser.

6.7.2 If the order has been confirmed and then cancelled the seller reserves the right to charge the purchaser for any time spent on a project even if not orders have been placed at a standard rate of £750 per day for an interior designer or £850 for a senior interior designer. 

 

7. Title Risk and Property Reservation

7.1 Until the Goods have been paid for in full to the Seller (including and VAT or any other applicable taxes) and there are no other sums whatever due from the Purchaser to the Seller:

7.1.1 The legal title in the Goods shall not pass to the Purchaser;

7.1.2 The Purchaser shall keep the Goods insured to their full value and the Seller’s interest noted thereon and the Purchaser shall store the Goods (at no cost to the Seller) separately from all other Goods in its possession and marked in such a way that they are clearly identified as the Seller’s property;

7.1.3 lf the Purchaser is in breach of any of the terms of the Contract, including but not limited to non-payment of monies due to the Seller, and title has not passed, the Seller shall have the right upon giving not less than 48 hours notice in writing to enter the premises of the Purchaser and remove the Goods. The Seller shall not be responsible for any damages caused thereto except such damage caused by the negligence of its servants or agents;

7.1.4 The Purchaser hereby grants to the Seller a licence to enter on to the land and premises of the Purchaser where the Goods are situated for the purposes of removing them in accordance with this Condition.

7.2 From delivery, the Goods shall, notwithstanding that the legal title may have remained with the Seller, be at the sole risk of the Purchaser.

7.3 Where property in the Goods has not passed the Seller may nevertheless maintain an action against the Purchaser for the purchase price and all other monies owing to the Seller by the Purchaser notwithstanding Section 49 of the Sale of Goods Act 1979.

 

8. Intellectual Property

8.1 The copyright in all drawings, data, literature photographs, illustrations, specifications, performance data, dimensions, weights, and the like shall remain the property of the Seller and (except marked as or otherwise indicated) be confidential and such drawings, data literature photographs, illustrations performance data and specifications together with the Seller’s manufacturing and operating techniques shall not be disclosed or used except necessarily for the purpose of application and use by the Purchaser of the Goods in relation to which they were supplied.

8.2 The Purchaser shall not alter or deface any of the Seller’s registered trade marks as marked on the Goods while the goods are so marked or apply to them such other trade mark or written matter which is likely to injure the reputation of the Seller’s trade mark.

8.3 The Seller warrants only that the Goods themselves and the delivery or importation thereof will not infringe any patent rights published (at the date of the Contract) in the United Kingdom and the Seller shall indemnify the Purchaser against damage and costs awarded for such infringement provided always that:

8.3.1 this indemnity shall not apply to any infringement which is due to the Seller having followed an instruction, furnished or given by the Purchaser, or to the use of such material, in a manner or for purpose, or in a foreign country not specified or disclosed to the Seller, or in combination with any other materials or process;

8.3.2 this indemnity is conditional, on the Purchaser giving to the Seller the earliest possible notice in writing of any claim being made or action threatened against the Purchaser, and on the Purchaser permitting the Seller, at the latter’s expense, to conduct any litigation that may ensue and all negotiations for a settlement of the claim.

8.4 There is no licence implied or granted, to manufacture, produce or sell or otherwise the Goods in a manner which may infringe any patent rights owned by the Seller and others.

8.5 The Purchaser warrants that any instructions furnished or given by the Purchaser shall not be such as will cause the Seller to infringe any patent, copyright, utility model, registered design, right of confidence, or trade mark in execution of the Purchaser’s order.

 

9. Drawings

9.1 Unless otherwise agreed in writing, all patterns, drawings, specifications, tools and other things produced by the Seller shall be and remain the property of the Seller, and if the Purchaser should have possession of any such items, it shall, upon the request from the Seller, return them to the Seller forthwith. The Purchaser may not utilise, reproduce or communicate knowledge or information of a confidential nature in respect of such items without the prior written consent of the Seller. 

9.2 All patterns, drawings, photographs, illustrations, specifications, performance data, dimensions and the like, whether contained in the Contract or made by way of representation, have been provided by the Seller in the belief that they are as accurate as reasonably possible, but they do not constitute a description of the Goods and shall not be taken to be a representation made by the Seller and are not warranted to be accurate.

9.3 Should the Purchaser wish to purchase any made to measure items specified on the drawings accurate measurements must be taken by the seller or the Sellers Contractor. All measurements should be checked. 

 

10. Sub- Contracting

The Seller is entitled at any time to sub-contract the Contract or any part thereof to any person, firm or company as it sees fit. If you have signed to say that you are happy for us to use your images online and Symphony & More have used a sub contractor to deliver design work, the sub contractor will be given permission to use images unless the client asks us not to. 

 

11. Outside Work

Where the Seller undertakes work or provides labour at the Purchaser’s premises or other premises, the Purchaser shall indemnify the Seller against all loss expense and damage incurred by the Seller and against all claims by third parties (including the Seller’s employees) arising directly or indirectly from defects in or unsuitability of the works or site or apparatus or plant (other than apparatus or plant supplied by the Seller) or from negligence or breach of statutory duty on the part of the Seller, its employees or any third party (other than the Seller’s own employees ) and howsoever arising.

 

12. Installation and Testing

12.1 Where the Seller undertakes the installation and/or testing of any Goods the Purchaser shall at its own expense provide such layout and other drawings and information and such power, compressed air, water and other facilities as the Seller may require and charges and costs in connection with such provision shall be borne by the Purchaser.

12.2 The Purchaser at its own expense shall observe and comply in all respects with the provisions and requirements of any and every enactment (which expression includes every Act of Parliament already herein passed and every Order regulation by-law already and hereafter made) and third party rights so far as the same relate to or affect the Goods to be installed/services to be provided (including building control regulations planning permissions fire regulations floor loadings certification of electrical standards and requirements of the Health and Safety Act and the Factory Acts) and shall indemnify the Seller at all times against all costs charges and expenses of or incidental to the execution of any Works or the provisions or maintenance of any arrangements which may be directed or required.

12.3 The Seller’s prices for installation and erection are based on free and continuous access to the site with hard standing cranage and transport adjacent to the erection position. Should delays occur beyond the control of the Seller such extra costs and expenses as may be incurred due to such delays shall be borne by the Purchaser.

12.4 Any Building regulations that need to be adhered to must be communicated to the Seller at the point of order, if building regulations need to be met and they are not supplied at the point of sale Symphony Interiors Limited cannot take responsibility for any rectification of works carried out that do not comply to the specified building regulations. 

 

13. Warranties

13.1 The Seller offers no warranty in respect of goods, materials or services of its suppliers or sub-contractors but will (where appropriate and practical so to do) assist the Purchaser to obtain the benefits of such warranties and other related rights as are available to first users of manufactured goods factored by the Seller but not of the Seller’s manufacture.

13.2 The Seller warrants the Goods of its own manufacture and its own services (but not goods or services of its suppliers or sub-contractor’s or any other third parties) to be free under normal conditions and proper use from defects in workmanship but the Seller’s entire liability under this warranty (which does not extend to consequential loss however arising) is at the Seller’s option to repair or replace free of charge any parts of Goods or to re-execute free of charge any of the Seller’s services which are found by the Seller’s inspection (for which the Purchaser shall provide full and prompt facilities) to have been defective in workmanship. This warranty is subject to the following limitations:

13.2.1 The Seller shall be under no obligation to make good fair wear and tear or to make good faults or damage arising from inappropriate use, storage or treatment or exposure to corrosive materials; 13.2.2 The benefit of this warranty is personal to the Purchaser;

13.2.3 The warranty period is 26 weeks and all claims must be notified to the Seller within 26 weeks (or such other warranty period expressly accepted in writing by the Seller in relation to the Goods) of delivery or (in the case of services) practical completion and within 30 days of the grounds for the claim becoming apparent or discoverable on reasonable examination and all claims not so notified shall be deemed to have been waived.

 

14. Limitation of Liability

14.1 The Seller shall not be liable for any costs, claims, damages or expenses arising out of any tortious act or omission or any breach of contract or statutory duty by itself or its employees, suppliers, sub-contractors, agents or otherwise, calculated by reference to profits, income, production or accruals or loss of profits or loss of such profits, income, production or accrual of such costs, claims damages or expenses on a time basis.

14. 2 In addition to the overriding limitation of liability the Sellers liability in respect of the Contract shall be strictly limited to the provisions of these Conditions and all other provisions, representations, conditions, warranties, and guarantees (except so far as they are specifically given in this Contract) and whether express or implied by common law statute trade custom, or otherwise are hereby expressly excluded to the extent and in so far as such exclusion is permitted by law.

14.3 The Seller’s aggregate liability to the Purchaser whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstance exceed the cost of the defective, damaged or undelivered Goods or services provided which give rise to such liability (as determined by net price invoiced to the Purchaser) in respect of any occurrence or series of occurrences.

 

15. Force Majeure

The Seller shall not be liable for any loss or damage caused by the delay in the performance or non-performance of any of its obligations hereunder where the same is occasioned by any cause whatsoever that is beyond the Seller’s control, including but not limited to an Act of God, war, civil disturbance, terrorism, requisition, government or parliamentary restrictions, prohibitions or enactment of any kind, import or export regulations, strikes, lock-outs or trade dispute (whether involving its own employees or those of any other person) difficulties in obtaining workmen or materials, breakdown of machinery, fire or accident. Should any such event occur the Seller may cancel or suspend the Contract without incurring any liability for any loss or damage thereby occasioned.

 

16. Termination

16.1 Without prejudice to any other rights the Seller may have, the Seller shall be entitled, on given written notice to the Purchaser, to determine this Contract forthwith and to demand immediate payment of any amount due or accruing due to the Seller hereunder and to retain any deposit if:-

16.1.1 The Purchaser, not being a body or corporate, becomes bankrupt or compounds or makes any arrangements with his creditors or commits any act of bankruptcy;

16.1.2 The Purchaser, being a body or corporate, goes into liquidation, whether compulsory or voluntary (save for the purposes of amalgamation or re-construction) or has a Receiver appointed over it’s undertaking or assets or any part thereof;

16.1.3 The Purchaser commits any breach of Condition 6 hereof or any of it’s other obligations hereunder and after reasonable notice by the Seller fails to remedy such breach.

 

17. Miscellaneous

17.1 If any of these Conditions or part of these Conditions is rendered void by any mandatory rule of law, it shall be void to that extent and no further. If any of these Conditions or any part of these Conditions is rendered unenforceable by any mandatory rule of law it shall be unenforceable to the extent that it is not fair or reasonable to allow reliance on such a Condition or part thereof but no further.

17.2 In the event of any inconsistency between the provisions of the Specification, any Special Conditions and these Conditions then the Specification shall take precedence. 

17.3 If the Purchaser wishes to contest an invoice after it is paid they must do so in writing up to 60 days after the invoice is raised. 

 

18. Non Performance by The Purchaser – The Seller reserves the right to cancel and/or delay performance of any contract for Goods or services in the event of material or persistent non performance by the Purchaser in relation to any contract between the Purchaser and the Seller.

 

19. Assignment

None of the rights or obligations of the Purchaser under these Conditions may be assigned or transferred in whole or in part without the prior written consent of the Seller.

 

20. Health And Safety

The Purchaser agrees to pay due regard to any information supplied by the Seller and relating to the use for which the Goods are designed to ensure that they will be safe and without risk to health at all times when they are being set, used, cleaned or maintained by any person at work, and the Purchaser undertakes to take such steps as may be specified by the above information to ensure that as far as reasonably practicable the Goods will be safe and without risks to health at all times as are mentioned above.

 

21. Lien

The Seller shall be entitled to a general lien on all Goods and property owned by the Purchaser in the Seller’s possession (although the Purchaser may have paid for the same in full) in satisfaction of the whole or part as the case may be of the unpaid price of any Goods sold and delivered or services provided to the Purchaser under any contract. The Seller shall be entitled to offset any sum or sums owing to it from the Purchaser against any sums owed by the Purchaser to the Seller.

 

22. Notices

Any notices given under this Contract shall be in writing (which shall include email) and be sent to the address specified of the party to whom it is sent and shall be deemed to have been received 72 hours after it had been sent.

 

23. Waiver Failure by the Seller to insist upon strict performance of these Conditions shall not be deemed a waiver of any of its rights or remedies nor be deemed a waiver of any subsequent default hereof.

 

24. Law Shall in all respects be governed and construed in accordance with English Law and shall have been deemed to have been made in England and the parties hereto agree to submit to the exclusive jurisdiction of the English Courts.

 

25. Planning Application

Should the Purchaser ask the Seller to apply for planning permission as the agent.

All planning applications will be processed in good faith, Should the Seller apply for planning permission on The Purchaser’s behalf this does not guarantee that the permission will be granted. If planning permission is sought on behalf of The Purchaser by the Seller and then work is carried out on any item applied for that is not yet granted the Purchaser takes on this responsibility and any alterations The Purchaser asks the Seller to carry out without planning application granted will be the responsibility of the Purchaser. 

 

26. Made to Measure Items

Once payment is recieved you are agreeing to these terms and conditions. For any manufactured items or large orders we will ask you to sign an acceptance document. If you send us a purchase order you are agreeing to these terms and conditions. 

 

Symphony Interiors Limited works with a variety of Manufacturers that fit items made to measure and made to order, should you order any product which is made to order or made to measure you agree with the following terms: Once you have paid a deposit, sent an official order or signed a proforma, you are agreeing to the terms and conditions on this page, you are legally obliged to complete the order that you have been quoted for. Should you wish to cancel your order once you have agreed to it Symphony Interiors Limited reserves the right to claim back any costs occurred in making, measuring for and fitting an item you have agreed to purchase. If we deliver goods that you simply do not want, if it has been made to your specification you are still obliged to pay in full. If the product is faulty we are obliged and have the right to fix it to your satisfaction. Should you wish to cancel your order after paying a deposit it is at the discretion of Symphony Interiors Limited’s finance team how much of your deposit to return to you, please note: this may include the full deposit. If we have measured your premises in order to make bench seating we guarantee that the seating will fit on the basis that you have not changed the interior since the measure. If you have measured for the seating we guarantee that the bench will be made to your sizes, should you want us to fit this seating and the measurements are incorrect we reserve the right to charge you for any adjustments that need to be made. If you ask us to fit table tops to your own bases we do not accept liability for the longevity of this fixing. If you have asked us to fit bench seating to a floor or wall Symphony Interiors Limited do not accept any responsibility for any damaged amenities that may be behind any walls or floors that you have asked us to fit to and not informed us of in writing.  Please make sure you have checked this before you ask us to fit. 

 

27. Our Promise to you

Your business is our business; we really care and we work together with our customers to deliver what you want, in the time you need it. We supply excellent quality products at very good prices and work hard to stay competitive. Call us today to find out how good we are 01206 329062. 

 

28. Delivery General

We aim to deliver to you as quickly and as efficiently as possible. Our standard delivery will be carried out by one driver, you may be asked to assist with the delivery of the furniture should the item ordered be too big for one person to carry. If you do not wish to do this please ask about our two man delivery service which we are more than happy to offer at an extra cost. There are some cases (Deliveries needed by the customer quickly or outside our delivery area) that we will deliver to you using trusted courier or carrier services. When you receive a delivery from a courier service you may receive a pallet that is securely wrapped by hand. This pallet is wrapped to ensure no damage occurs during transport. The delivery driver may help with unwrapping if he/she has time but we cannot guarantee this service. The pallet that the goods are delivered on will not fit through a standard door and is a kerbside service. Please bear this in mind if we are delivering on a pallet. We will attempt to contact you before any delivery is made, to arrange delivery. Symphony Interiors Limited will only send goods without being able to contact you if we know there is a deadline for delivery that must be met. If you have asked for a deadline delivery we reserve the right to arrange delivery in these circumstances if we are unable to contact you, should you be unable to accept this delivery charges will incur. If you accept a delivery or fitting service and there is nobody available to take delivery we reserve the right to charge you for this. If you need furniture for your business please make sure you order your furniture in plenty of time to do this. Although Symphony Interiors Limited will do their best to deliver in the customers timescale Symphony Interiors Limited will not be held responsible for any loss of earnings if a delivery is not delivered in the timescale required by the customer, this will only be the case in unforeseen circumstances.

 

29. Furniture Collection Service

We offer a collection service to save you the hassle of having to arrange getting rid of your old furniture and tying this in with a delivery of new furniture. If you wish us to collect your old furniture from you when we deliver this is not a problem but there are a few exceptions to the Free part. We can only collect if you are receiving a delivery in our van, our vehicles do not cover the whole of the UK and if you are having a delivery by courier, a collection service is chargeable. It is also very difficult for us to collect your furniture if you are in the middle of a city, e.g. Central London, therefore this service may be chargeable if you are in this type of area. We also do not collect furniture where the majority is so broken that it cannot be sat on e.g. lots of chairs with three legs, unless that is one chair out of 20 which we don’t mind. To carry out a collection service it may mean that we have to place your delivery on a service that is slower than our usual service. Please speak to a member of our team to see if you are eligible for free collection and how long it would take.

 

 

30. Project Management

If you ask us to take on your project we may carry out some extra design work for you. If you decide part the way through of this design process before the project has commenced to use an alternative contractor to carry out the works Symphony Interiors Limited will charge you for the design work undertaken which if you were giving Symphony Interiors the project would have been free of charge

31. Notice and Take-Down Policy

In making material available online Symphony Interiors Limited acts in good faith. However, despite these safeguards, we recognize that from time to time material published online maybe in breach of copyright laws, contain sensitive personal data, or include content that may be regarded as obscene or defamatory.  If you are concerned that you have found material on our website, for which you have not given permission, contravenes privacy laws, is obscene / defamatory and in terms of copyright law is not covered by a limitation or exception, please contact us in writing stating the following:

1. Your contact details.

2. The full details of the material.

3. The exact and full URL where you found the material.

4. If the request relates to copyright, provide proof that you are the rights holder and a statement that, under penalty of perjury, you are the rights holder or are an authorised representative.

5. The reason for your request including but not limited to copyright law, privacy laws, data protection, obscenity, defamation etc.

 

Contact Details:

 

Notice and Takedown
Symphony Interiors Limited

Lanswood Park

Broomfield Road

Elmstead Market

Essex

CO7 7FD

 

Upon receipt of notification the ‘Notice and Takedown’ procedure is then invoked as follows:

1. Symphony Interiors Limited will acknowledge receipt of your complaint by email or letter and will make an initial assessment of the validity and plausibility of the complaint.

2. Upon receipt of a valid complaint the material will be temporarily removed from the Symphony Interiors Limited website pending an agreed solution.

3. Symphony Interiors Limited will contact the contributor who deposited the material, if relevant. The contributor will be notified that the material is subject to a complaint, under what grounds, and will be encouraged to assuage the complaints concerned.

4. The complainant and the contributor will be encouraged to resolve the issue swiftly and amicably and to the satisfaction of both parties, with the following possible outcomes:

·         The material is replaced on the Symphony Interiors Limited website unchanged.

·         The material is replaced on the Symphony Interiors Limited website with changes.

·         The material is permanently removed from the website.

5. If the contributor and the complainant are unable to agree a solution, the material will remain unavailable through Symphony Interiors Limited until a time when a resolution has been reached.

 

 

32. Privacy Policy and GDPR Compliance

 We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at enquiries@symphonyandmore.co.uk or call us on 01206 329062.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquiries@symphonyandmore.co.uk or send us mail to: Symphony Interiors Limited, Lanswoodpark, Broomfield Road, Elmstead Market, Colchester, Essex, CO7 7FD.